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Dear Direct Student Loan Servicing, I Hate You

Dear Direct Student Loan Servicing, I Hate You

I hate you,  Federal Direct (Student) Loan Servicing company.  I hate you with the fire of an acid reflux sufferer that has just had Indian food without Beano, a bottle of Pepcid and a roll of TUMS.  I hate the scripts that your customer service people use and their sometimes snarky attitudes, and this is coming from a New Yorker.  I hate that your calling tree makes me punch in three different sets of numbers which I then I have to re-verify with the live customer service drone that I know is only following a dumb-ass script that you give them.  I hate your archaic payment options.  Who the heck owns a check book anymore?!!!  I haven’t had once since 1999 when I was 21. […]